Frequently Asked Questions

How can I contact you?

You can contact us by sending an email to deskgeeksofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact us at deskgeeksofficial@gmail.com to initiate the return process.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. For more details, please refer to our refund policy.

Do you offer exchanges?

Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How long does it take to receive a refund?

Once we've received and inspected your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.